Before any quotes arrive, we get your discoverability and reachability in order. Then five steps from request to booked load, every channel, in a minute or two.
Quote requests from any channel hit the same intake. Drafted against your rate matrix. Out to the shipper, copy to you.
Step 0 runs once at setup. Steps 1-5 run every day after. Both are part of the engagement; both ship as one offer.
Most SMB carriers we look at have a broken or missing web presence. Suspended sites, stale Google Business Profile, no schema markup, no directory listings, no AI-search readiness. Shippers (and increasingly their AI agents) can't find them. We fix that first.
$0 setup for early customers. Rates locked for life.
Every quote request from every channel hits one queue. After-hours voice. Email RFQs. PDF load tenders. SMS. Web form. Nothing falls off because the channel was wrong or the timing was off.
Origin, destination, equipment, weight class, pickup window, commodity, accessorials, special handling. From a voice conversation, an email body, a PDF, or a text. Structured the same way no matter where it came from.
Verification runs in parallel: FMCSA SAFER on broker / carrier, business-credit check on shipper, sanctions screen. The intake is clean before it hits your dispatcher.
Exact match first against your lanes (deterministic, no hallucination). If the lane is in the matrix, the rate comes out the other side in a second. If not, the fuzzy-match handles unusual lanes and accessorial overlays, with your matrix as the ceiling.
You own the rate matrix. We apply it. We don't move pricing to inflate close rate; the matrix is the gate.
Owner (or whoever you nominate) gets a one-line notification with the drafted quote: SMS or email, your choice. Reply GO to send as drafted. Reply with your edit (rate, accessorial, note) and we send the revised version. Routine matches auto-approve if you enable it.
Your dispatcher keeps doing what they're doing today. We take the routine intake off their desk so they handle more loads without burning out.
Email reply with your draft rate, accessorial breakdown, and pickup details. Within a minute or two of the original request. No phone tag, no Friday-afternoon voicemail.
Full loop is logged: which quotes won, which lost, why. Monday-morning Weekly Recovery Report shows the dollar value captured the prior week.